Product Roadmap articles
What I Wanted the Printer Roadmap to Fix
Putting printers in the real device list was the easy part. I wanted the roadmap to kill the firmware scavenger hunt and make printer data useful enough to act on.
The Printer Was Never the Finish Line
The first Jam season started with a printer, a pun, and an accidental shot of my feet. It ends by asking which frontline device problem has earned the right to come next.